CoCo Reflections from Claire Gorman:
This Week’s CoCo: Create Remarkable Care
When I think of remarkable care, I think about my experience working at Riverwest Food Pantry, now called Kinship Community Food Center. Kinship is one of a kind in that it is not “just a food pantry” (hence the name change). Of course, providing food is a central part of the operations. Shoppers are able to choose the items they want in a grocery store-like setup. But there are also home-cooked meals served during operating hours, cooking demonstrations, an urban farm where most of the fresh produce served is grown, and a non-food resource connection mentorship program. All of these operations are crucial to providing basic necessities for those in need, but they are even more crucial because they bring diverse people together to build relationships with one another (kinship if you will). It provides an opportunity to learn from those different from you, build empathy, make friends, and know that you’re not alone. It is the most powerful sense of community that I’ve ever experienced.
During my two years working there, one of the most meaningful things I learned was that everyone has something to give and everyone has something to receive. The traditional view of service is that those volunteering are the “givers,” and those in need are the “receivers.” As a full-time volunteer, an outsider to the city and community, I came in thinking that I was giving two years of my life to serving the community. While this is true, it also is not the full picture. Even more than I was giving, I was learning from those different from me, from others sharing their gifts and talents with me. I was receiving both the joy and the hardships with those I encountered. I was building friendships and becoming a part of the community too.
Building off of this idea of giving and receiving, those receiving food at Kinship are also encouraged to volunteer. I worked closely with one of my all-time favorite shoppers, Randy. He has experience in cooking, so he would help me lead cooking demos. He was always eager to be my van driver and pick up food from all over the city. Most importantly, though, he helped me feel welcome in the community. The community is so much stronger because he shares his gifts and his heart with everyone.
It’s been two years since my time ended at Kinship, but I’m still reflecting on how I can continue to bring the spirit of remarkable care that I witnessed there to my current work and in the way I live my life in general. I think the bottom line is that the most remarkable care starts with recognizing the dignity inherent in each individual and that no matter what circumstances we are in, no matter what society tells us that we are, we are all worthy and all have unique things to offer to the world.
Next Week’s CoCo: Take Care of Your Co-Workers
Becoming a Cafe Coach certainly broadened my view on what taking care of my coworkers means. I’m not a parent, but I’ve been told that managing people has a lot of similarities to parenting! (specifically, my mom instincts kick in anytime anything is “lost” in cafe).
Jokes aside though, taking care of my coworkers to me at a basic level means being kind, anticipating others’ needs, and being empathetic and understanding of others’ experiences. I came into this role focusing on how I can continuously take care of my team in these ways. However, I think some of my greatest strengths here are also my greatest weaknesses. I sometimes fall into the “being too nice” trap, where I start to “people please” and fail at the equally important other aspect of taking care of my coworkers, which is holding others accountable to their behaviors.
A few years ago, I read a book about boundaries in my book club, and the author shared a story of a couple whose adult child would spend irresponsibly and continuously go to their parents for more money. The parents continued to provide for their child, but were angry and frustrated that their child wasn’t taking more responsibility for their finances. While their feelings were valid, they were actually enabling their child to continue in their bad money habits. Once they held their child accountable for their actions and stopped enabling them, their child was forced with their reality and had to change their behavior.
While I’m sure this situation is much more complex than this brief retelling, I think the basic concept of setting up boundaries and holding others accountable to their behaviors is as equally important in taking care of others as being kind is. If someone is making a mistake, I’m learning that instead of feeling bad for confronting them about it, I would be doing them a disservice to not address it. They may not have known they were making a mistake in the first place, so it is a chance for them to learn something new. They could be making a mistake because they are struggling in an area and need more support, and that conversation could help me better understand and help them in that area. No matter what, giving critical feedback to someone is giving both them and me a chance to grow and learn, which enhances the health of the whole team.
This is one of those people skills that I find so important but really challenging to do in practice! However, I know it is worth working at improving because all of my relationships (professional and personal) deserve a holistic approach to care.
- Create Remarkable Care: This Core Commitment Hero comes from the Delafield Team – Ava C! She creates remarkable care in every interaction with customers. She talks to everyone like they’ve been best friends for years. She is always looking for ways to build a better relationship with customers. She has also been killing it on bar, improving her espresso extraction and latte art so customers have a great experience every time!
- Take Care of Your Co-Workers: This Core Commitment Hero comes from the Harwood Team – Gretta! Gretta is a remarkable team member, and extends her care both to customers and her team members. She is always willing to help out on the floor wherever she is needed. She seamlessly closes gaps and brings a level of excellence to her work. Gretta recently planned and coordinated Harwood’s team event and crushed it! Customers and team members alike feel the care she extends in her work.
- Referral Bonus Reminder: As a reminder, if you refer a team member and they put you down on their application, you will receive a bonus of $250 after 3 months.
- Fall Quarterly Cleaning: Fall cleaning is underway. Be sure to follow any tasks set by your team leader to tackle these cleaning lists by November 13th.
- November Pay & Performance Reviews: The next round of reviews will be taking place between November 1st and November 30th. Stay tuned for communication from your team leader to get yours scheduled.
- “Fall Back” for Daylight Savings Time: Be sure to set your alarms and clocks in your workspaces behind by 1 hour. Daylight Savings officially ends on Sunday, November 5th at 2am.
- Thanksgiving & Christmas: Cafes will be closed on Thanksgiving, Thursday, November 23rd and Christmas Day, Monday, December 25th.
- Become a Cafe Coach Trainee: If you’re looking for a role to get you started on a career in coffee, then the Cafe Coach position is it! Many of SCC’s Company Leaders started at SCC as Baristas and worked as Cafe Coaches before advancing into their current roles. The Cafe Coach (Store Manager) role exists as the Team Leader and main administrative presence in Stone Creek Coffee Cafés. Our Cafe Coaches begin their journey with Stone Creek Coffee as a Cafe Coach in Training. Our Cafe Coach Trainee (CCT) program is designed to equip individuals to support larger teams and business units as they grow in their path. Click here to apply!
Join the Tech Team: Have you ever wanted to live a day in the life of the Tech Team? Our Tech Team is currently hiring a Service Tech to join the team and support with maintenance of our Stone Creek Coffee teams and Wholesale partners. If you or a friend are interested, visit our website to learn more about the position and apply!
Something is Brewing in WFB: Hey there, coffee enthusiasts! Get ready for a caffeine-infused adventure as we gear up to Create Remarkable Care in the heart of Whitefish Bay at our Cafe & Kitchen, set to open its doors this November! We’re seeking a team of individuals who are eager to bring this beautiful Cafe to life! If you are interested in joining the Whitefish Bay opening team, either as a permanent transfer or a temporary transfer, reach out to email@example.com! Further, if you have friends who may be interested in joining our team and training to transfer, we welcome you to invite them to apply via our website! Psssstttt! Don’t miss out on this unique opportunity to be a part of something extraordinary! Join the Whitefish Bay opening team!
Wins & Shout-outs:
Violet has filled in hero shifts at several cafes across the retail group recently. Each day Violet brings great energy to whatever team they are working alongside and contributes to the positive experiences our customers have. Thank you for all you do, Violet!
Molly Persin – Glendale
Congratulations to Molly for competing in the Barista League this past weekend in Milwaukee! Way to represent SCC and be a true coffee geek!
If you’d like to recognize or celebrate a teammate, we would love to hear about it! By clicking here, you can fill out a form to nominate a hero and choose how you would like them to be celebrated.
- 10/24 – Joey Mandarino
- 10/24 – Emily Schrock
- 10/25 – Dominique Whitney
- 10/26 – Emily Capp
- 11/1 – Saragrace Johnson
- 11/2 – Jester McLaughlin Haralson
- 11/5 – Gwynn Beversdorf
- 11/8 – Ryan Sablay
- 11/9 – Katie Fariss
- 11/13 – Karen Strange
- 11/14 – Natalia Duchesneau
- 11/14 – Payson East
- 11/15 – Daniel Mahrt
- 11/17 – Sundance Duchow
- 11/17 – Rehaan Machhi
- 11/19 – Kyra Hankins
- 11/24 – John Harvey
- Olivia Aponte – 2 years!
- Monica Brown – 6 years!
- Zipporah Caspers – 5 years!
- Juliana Dutcher – 1 year!
- Buddy Garczynski – 1 year!
- Kelly Harbach – 1 year!
- Jason Knaak – 2 years!
- Callie Lemley – 1 year!
- Violet Locallo – 1 year!
- Miguel Martinez – 5 years!
- Kyle Ryan – 2 years!
- Arcadia Schmid – 2 years!
- Stephanie Severiano – 1 year!
- Vanessa Van Den Elzen – 4 years!
- Jeff Balistreri – Wholesale Account Manager
- Jaeden Schoeder – Delafield
- Tom Ems – Sales Manager
- Lou Mayer- Line Cook
- Gian Del Fratte – Line Cook
- Tiara Barksdale – Downer Cafe
- Jalen Porter – Fulfillment Specialist
- Arieana North – Factory
- Kirstin Lannewehr – Baker
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- October: Oct2023sccemp
- November: Nov2023sccemp
- 40% Employee-Only Mobile App Coupon Code
- October: Oct2023sccemp
- November: Nov2023sccemp
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (firstname.lastname@example.org) or use the button below to send a note anonymously.