CoCo Reflections from Kyle Ryan:
This Week’s CoCo: Take Risks
We’ve all most likely heard the phrase “high risk equals high reward,” so… employee trip to Potawatomi Casino anyone? Taking risks in the workplace is a challenging and often essential aspect of personal and professional growth. It involves stepping out of one’s comfort zone and embracing uncertainty, and while it can lead to some failures from time to time, the process of taking risks fundamentally drives progress. Here’s another phrase we might have heard, it’s a favorite among writers’ rooms for film and television: Be wrong as fast as you can. This is mostly in reference to the phase of writing or developing an idea where everyone is simply brainstorming to get in the right frame of mind in order to really flesh out a project. Get the “bad” ideas out of the way as quickly as possible so that you can start to truly hone in on what it is you are trying to achieve. However, for a lot of us, we don’t have the grace period of a brainstorming session when tackling issues our teams face, so taking risks in the moment becomes a cornerstone for driving our goals forward.
When we tackle challenging projects or roles that push our boundaries, we open ourselves up to gaining new skills and experiences. These not only enhance our professional abilities, but also provide a sense of accomplishment and self-worth. The scary part is knowing that each risk has a, somewhat, equal opportunity to not turn out the way we hoped. We often feel that failed projects waste time and resources, and may damage our reputation or an organization’s credibility. Learning from failure is a fundamental aspect of growth, and that applies to anything we may want to attempt in our lives. Instead of viewing failures as setbacks, we can analyze what went wrong, extract valuable lessons, and utilize those lessons for future endeavors. So that the next time we approach a task or obstacle, we can better assess the potential risks and rewards, have a backup plan, and seek guidance from team members and mentors.
This iterative process of trial and error is at the heart of how we create something new and exciting. So take a risk, and embrace the unknown!
Next Week’s CoCo: Be Urgent to the Customer
In an era of faster-than-light service, to be urgent to the customer is to hold a significant amount of care for their time and expectations. Urgency in our craft, or really any, is fundamentally about empathy. In practical terms, it means promptly addressing questions, swiftly resolving issues, and consistently fulfilling commitments. The urgency we apply reflects a truly strong dedication to excellence in what we do. It’s a commitment to not just meeting expectations, but exceeding them. Sometimes the effects of this are instantaneous and makes us even more willing to practice that level of urgency in the future, as most customers are quick to share their gratitude for assisting them so quickly. Elsewhere, for many team members in non-customer facing roles, this can look more like an invisible hand smoothly guiding every part of the process to its end goal, or an overall sense of “when everything is working properly, you won’t even notice it happening.”
At the same time, the concept of being urgent extends, with the same amount of importance, to our coworkers. The essence here lies in recognizing and prioritizing the needs of others, whether it involves assisting them with a project, providing timely feedback, or swiftly responding to their requests. In a collaborative environment, urgency is a manifestation of our understanding that time is a finite resource. It’s about offering a helping hand when a teammate is overwhelmed, which in turn makes us want to return the favor to others. In these moments, everyone feels respected, heard, and genuinely cared for. Team members become not just colleagues; they become allies, always ready to share the load and contribute to each other’s success.
Urgency strengthens the bonds that hold teams together, making them more resilient and capable of achieving remarkable results. More than just a motivator to “work faster,” it’s a promise to value the time and expectations of our teams and customers.
CoCo Heroes:
- Take Risks: This Core Commitment Hero comes from the Cafe Coach group – MCCs and Karen want to send a special shout out to our newest Cafe Coach Trainees, Beth M (Tosa B) and Maddy M (OCN)! Through their learning and development in cafe so far, both Beth and Maddy became driven to lead cafe teams in creating Remarkable Care. They are excited to step into Cafe Coach training this week! Applying for a new role and pursuing path advancement demonstrates the willingness to take a risk, try a new thing, and grow oneself to benefit their team and SCC as a whole. Way to go, Beth and Maddy – we’re excited to see you in action as CCTs!
- Be Urgent to the Customer: This Core Commitment Hero comes from the Production Team – Bree Bertz! They are capable of helping out in every position in production (even recently doing PM deliveries) and as the Production Floor Manager, they are really great about accommodating any Ecom Customer requests and needs, Customer Care needs, and internal customer needs, while helping Kyle and the team get all of our web orders out in under one day, from order to shipment!
Going-Ons:
- Gift Card Giveback Winners: Thanks to all our cafe team members for your work to share the Summer ’23 Gift Card Give Back with our customers! 7 out of 8 cafes outperformed their $/customer sales from August ’22, and as a Retail team, we beat last August by $0.83/customer! Our winners are….
- SHOREWOOD CAFE who most outperformed Summer ’22 and also beat April $/customer – they beat their Summer ‘ss by $2.86/cust and beat April by $1.57!
- HARWOOD CAFE for best performance in consistent $/cust growth: they beat their Summer ’22 by $2.30/cust, and beat April by $2.29!!
Congratulations Shorewood & Harwood Cafes! Have fun as a team planning how you will spend your winnings!
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SCC Transportation Grant – Opening Soon: Mark your calendar Coffee Geeks! In striving to be equitable, inclusive, and environmentally conscious, SCC offers a transportation grant
opportunity to a handful of team members each quarter. This grant is awarded based on need. Team members who receive this grant will receive a monthly reimbursement towards a bus pass, bike, etc. If your primary method of transportation to work is something other than a personal vehicle and you are interested in participating, please email teams@stonecreekcoffee. Monday, October 2 through the end of the day Monday, October 9, 2023. Q4 grant recipients will be selected by the end of the day on Monday, October 16th. Please see the 2023 Employee Handbook for additional details.com to request an application. All current and previous recipients should reach out to Teams to request a new application to reapply for the upcoming quarter. We will be accepting applications - Coffee Geeks Cycle Challenge | Brewing Change: Stone Creek Coffee is thrilled to be supporting Radar, one of our Factory Cafe baristas, in their Brewing Change initiative for the second time! During the month of September, Radar will be participating in the Great Cycle Challenge to end childhood cancer and is excited to assemble a team of Coffee Geeks to join them. Please see a note from Radar below with more details about how you can join their team! Stone Creek Coffee will also be matching SCC team member donations up to $2,000 total for those who wish to participate by donating! Please forward your donation receipts to teams@stonecreekcoffee.com.
- Every year, I participate in the Great Cycle Challenge to help raise money for the Children’s Cancer Research Fund. This year, I wanted to invite all of you to participate with me through Brewing Change! Our team is called Coffee Geeks. How does the Great Cycle Challenge work? You set yourself a ride target and pedal it down over the month, logging your miles via a free app which is linked to your personal rider page. You can ride on or off road or on a stationary bike at home. You can also link your Great Cycle Challenge app to Strava or Map My Ride to track miles or manually enter them. To join our team, check out our team page here. I hope you can join Coffee Geeks and pedal with us this September to help end childhood cancer.
- October 4th Professional Development Opportunity: We are thrilled to share our third SCC Professional Development workshop with our teams! On Wednesday, October 4th, all SCC team members are eligible to participate in Personal Finance and Budgeting Class. This class will be led by our Director of Finance, Garrett McGowan, who will walk through how to build your personal budget and other pro-tips for maintaining financial wellbeing. Part-Time and Full-Time team members are invited to attend and are eligible for Paid Professional Development Time to attend from 2-5pm in the Factory Meeting Room on Wednesday 10/4. Click here to sign up for our October Professional Development opportunity. See you there!
- October 21st MKE Barista League: The Barista League holds unique coffee competitions all over the world, and this fall they’re coming to Milwaukee! Interested team members can choose to compete (free – compete in pairs; competitors are limited so sign up early!), volunteer (eligible for paid volunteer time), or just attend the event (tickets available for purchase). While SCC is not formally involved in the event, we are a community of #CoffeeGeeks and wanted to share this info with you! For more info, as well as competitor applications, volunteer applications, and ticket pricing, check out their website.



Job Openings:
- Become a Cafe Coach Trainee: If you’re looking for a role to get you started on a career in coffee, then the Cafe Coach position is it! Many of SCC’s Company Leaders started at SCC as Baristas and worked as Cafe Coaches before advancing into their current roles. The Cafe Coach (Store Manager) role exists as the Team Leader and main administrative presence in Stone Creek Coffee Cafés. Our Cafe Coaches begin their journey with Stone Creek Coffee as a Cafe Coach in Training. Our Cafe Coach Trainee (CCT) program is designed to equip individuals to support larger teams and business units as they grow in their path. Click here to apply!
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Looking for a Wholesale Account Manager: We are seeking a Wholesale Account Manager to join our wonderful Customer Care team! We invite you to click the link below to learn more about the Wholesale Account Manager position and apply if you are interested. Please don’t hesitate to reach out to abalestrieri@
stonecreekcoffee.com with any questions. Apply here at our SCC website! -
Something is Brewing in WFB: Hey there, coffee enthusiasts! Get ready for a caffeine-infused adventure as we gear up to Create Remarkable Care in the heart of Whitefish Bay at our Cafe & Kitchen, set to open its doors this November! We’re seeking a team of individuals who are eager to bring this beautiful Cafe to life! If you are interested in joining the Whitefish Bay opening team, either as a permanent transfer or a temporary transfer, reach out to teams@stonecreekcoffee.com! Further, if you have friends who may be interested in joining our team and training to transfer, we welcome you to invite them to apply via our website! Psssstttt! Don’t miss out on this unique opportunity to be a part of something extraordinary! Join the Whitefish Bay opening team!
Wins & Shout-outs:
Josephine Bieker – Bakery
Jo is always crushing it in the Bakery. They are urgent to all the work they do and they catch on to new things quickly. Everyone enjoys their positivity and care. #remarkable
Emily Schrock – Delafield Barista
Emily crushed the gift card give back sale. Thank you for speaking up to customers and taking risks in your interactions. Way to crush it!
If you’d like to recognize or celebrate a teammate, we would love to hear about it! By clicking here, you can fill out a form to nominate a hero and choose how you would like them to be celebrated.
Birthdays:
- 9/12 – Madisen DeBord
- 9/12 – Erik Noble-Macherey
- 9/14 – Silken Bayer
- 9/16 – Yesenia Perez-Velazquez
- 9/25 – Noah Vincent
- 9/25 – Noah Culbreth
- 9/29 – Drew Pond
Anniversaries:
- Silken Bayer – 9 years!
- Margaret Bigler – 1 year!
- Amy Callahan – 1 year!
- River Cardwell – 1 year!
- Chris Chapman – 1 year!
- Bradley Cope – 2 years!
- Sundance Duchow – 1 year!
- Payson East – 2 years!
- Jenai Ellner – 4 years!
- Katie Fariss – 1 year!
- Mercy Garsombke – 2 years!
- Claire Gorman – 2 years!
- Eva Hagen – 8 years!
- Arabella Husson – 2 years!
- Aaron Johnson – 4 years!
- Saragrace Johnson – 4 years!
- Sarah Lechtenberg – 2 years!
- Mathew Mahnke – 5 years!
- Garrett McGowan – 5 years!
- Erik Noble-Macherey – 1 year!
- Olivia O’Neill – 7 years!
- Natalie Powers – 1 year!
- Stuart Rosenthal – 2 years!
- Brooke Sherman – 3 years!
- Radar Vandentoorn – 2 years!
Welcomes:
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Josh Williams – Oconomowoc
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Kristaleen Hernandez – Baker
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Ryan Sablay – Line Cook
Looking for volunteer opportunities? Click here to see our Volunteer Opportunity Index.
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- September: Sep2023sccemp
- 40% Employee-Only Mobile App Coupon Code
- September: Sep2023sccemp
Catch up on all of our newsletters, company updates, recipes, and more in our Employee Blog here.
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (teams@stonecreekcoffee.com) or use the button below to send a note anonymously.