CoCo Reflections from Kyle Ryan:
Meet Kyle: Hey! I’m Kyle, I’ve been a part of Stone Creek Coffee’s Production Team for two and a half years. I’m originally from the Twin Cities, then moved to Milwaukee for UWM’s Film Production program, and now I live with my girlfriend and our dog, a big collie named Reno! When I’m not at the factory, you can find me at home writing screenplays for the films I work on in my spare time, or lately, trying to keep our houseplants alive.
This Week’s CoCo: Keep Your Commitments
In the ever-changing and customer-centric world of coffee, there is a key element that sets the best apart from the rest: keeping our commitment to our customers and our craft. From bean to cup, every stage of the coffee journey demands dedication, reliability, and a deep devotion to quality. In the realm of coffee, one invisible aspect reigns supreme– consistency. Each sip is an opportunity to immerse oneself in history and new cultures. By embracing the spirit of keeping commitments, true coffee geeks ensure a consistently high standard in the beans they source and the meticulous brewing process, all culminating in one remarkable cup of coffee. Our customers rely on the promised quality that is consistently delivered, paving the way for unparalleled satisfaction and loyalty. By adhering to deadlines, fulfilling orders promptly, and offering exceptional customer service, we can become leaders in reliability. Building trust not only cultivates long-lasting relationships but also sets the stage for us to expand and try new ideas.
The coffee industry is waking up to smell the power of sustainable practices and ethical commitments. It’s no longer just about the perfect brew; it’s about the larger impact we leave on the world. By prioritizing fair trade co-ops, environmentally friendly practices, and responsible sourcing, we’re able to keep intact our commitments to sustainability and social responsibility. These commitments lay the foundation for an industry that not only creates a product for all to enjoy, but also enables us to brew positive change and support the well-being of farmers and communities. Our industry relies on a web of partnerships and collaborations that bring our favorite cherry seed to its full potential. From the dedicated farmers nurturing the beans to the skilled baristas crafting each cup, these partnerships are built on trust and mutual respect. Keeping commitments within these relationships fuels a culture of collaboration, where knowledge-sharing, innovation, and continuous improvement flourish. The result? An industry that remains dynamic, adaptive, and committed to pushing the boundaries of what’s possible.
In our corner of the coffee world, keeping commitments is the secret ingredient that elevates the ordinary to the extraordinary. It encompasses consistency, reliability, sustainability, collaboration, and personal growth. By upholding these commitments, we’re more ready to deliver unforgettable experiences, foster trust, and contribute to the continuous improvement of the industry. So, thank you all for keeping your commitments to our customers, farmers, and employees who make this possible!
Next Week’s CoCo: Think Hard
We work in a fast-paced and competitive industry, and the ability to think hard is a vital skill that can make all the difference in reaching success. Whether it’s a barista crafting the perfect cup or a manager making strategic decisions, critical thinking plays a central role in driving innovation, improving processes, and keeping customer satisfaction. Thinking hard involves adopting an analytical approach to various aspects of working in a coffee company. From sourcing the finest beans to creating enticing menus, critical thinking guides us to evaluate alternatives, consider potential outcomes, and make informed decisions. When faced with challenges such as unexpected supply chain disruptions or changing consumer preferences, the ability to think critically allows for impactful problem-solving. When analyzing what we do from different perspectives and exploring innovative solutions, we can overcome obstacles and drive the company forward. Critical thinking encourages exploring new brewing techniques, the evolution of roasting for unique flavors, and implementing sustainable practices. Embracing a mindset of constant curiosity and inquiry enables us to stay ahead of the curve and meet the ever-evolving demands of customers, but we’ll get more into that in the weeks ahead.
Thinking hard in the coffee industry involves putting our customers and farmers at the center of every decision. Critical thinking allows for the development of customized offerings, personalized recommendations, and truly unique coffee experiences we think about for years to come. The coffee industry is its own ecosystem, influenced by factors like global trends, economic fluctuations, and environmental challenges. Thinking hard equips us with adaptability and resilience, so that we’re confident in navigating uncertainty and seizing the right opportunities. It also promotes a proactive mindset, encouraging individuals to anticipate shifts in consumer preferences and adapt their strategies accordingly. It also facilitates agility in responding to unforeseen circumstances, such as supply chain disruptions or new market entrants. By thinking hard, coffee professionals can embrace change, pivot when necessary, and emerge stronger in the end.
In the coffee industry, thinking hard is more than just an intellectual exercise; it is a transformative approach that drives success. By applying critical thinking, we can better solve complex problems, drive innovation, enhance the customer experience, and navigate the challenges that come with such a dynamic industry. It empowers all of us to make informed decisions, embrace change, and continuously improve their craft. Let’s pause to recognize the power of thinking hard and the effort it requires as we strive to elevate our coffee community, one thought-provoking cup at a time.
- Keep Your Commitments: This Core Commitment Hero comes from the Downer Cafe Team – Erik N.! Erik is always here ready for his shifts and ALWAYS lets us know when he can not make a commitment early enough to be able to adjust properly. He puts his Navy days in super early so that we can make the schedule with no problems. When he is on the floor he gives his all to the customers and the team
- Think Hard: This Core Commitment Hero comes from the Downer Kitchen Team – Cameron M.! He’s grown a TON in his first few months with us. He’s also incredible at applying new processes in the moment and is always comfortable asking valuable and specific questions.
Join the Whitefish Bay Opening Team: We are so excited for the opportunity to Create Remarkable Care in a new Whitefish Bay Cafe & Kitchen, with a target opening date this summer! We are in the early stages of building a team of Baristas, Line Cooks, and Cafe & Kitchen Team Leaders. If you are interested in joining the Whitefish Bay opening team, either as a permanent transfer or a temporary transfer, reach out to email@example.com!
- Company Update: Did you miss the latest Company Update? Check it out here.
Mythos Grinder Update: Please see the following note from Joshua James, Director of Coffee Culture.
Good Afternoon y’all,
I wanted to provide an update on the reported issues with the Mythos Clima Pro grinders in cafes. We have seen and understand there are a few challenges we are experiencing with these grinders, the main one being that the grinding will randomly continue no matter what and the only way to stop this is to cut the power. This is not remarkable and we are eager to resolve this as quickly as possible. We have found that there is a relay in the machine that fails to do its job and that is what is causing most, if not all, of the issues that have been popping up.
I have reached out to the technical team at Nuova Simonelli to try and get to the bottom of this. They have, unfortunately, been less than helpful. The next step was to replace all the relays that were bad and to request that we get a refund for those relays that we had to swap out.
Next steps after that? Well, we are hoping that the relays that we originally got were lemons and that the new batch we have received and installed is going to work for us. Fingers crossed. In the meantime, Johnny and I are looking into other grinder options should we continue these issues remain unresolved, but as of right now, we are working on getting this sorted with Nuova Simonelli so that we can keep on trucking.
If you have any questions or concerns regarding your grinder’s functionality, please share this with your Cafe Coach and/or email education@
stonecreekcoffee.comso that we can work together to track and resolve.
NSL Workshop Thank You & Follow-Up: Thank you again to each of our teams for their participation and to Delafield, Factory, Glendale and Downer for hosting our most recent round of NSL Workshops! As a result of this time together we were able to identify main themes and priorities to work through over the next few months:
A number of other commitments were taken during our time together and are in progress. As always, if you have a question or are curious about the status of something you spoke up about in our workshops, please don’t hesitate to reach out to Teams & People; teams@
- App/Mobile Order feedback. Together we compiled a wishlist of items that our teams would like to see improved in our mobile ordering app. While we are not able to implement these changes through our current platform, this feedback is helpful as we review different options for how to move forward, including the possibility/feasibility of creating our own app in the future.
- Team Workflow, Displays & Operations. We received several speak ups regarding workflow improvement opportunities, pride flag requests, and tool replacement/addition requests. As we move through the summer months, team leaders will partner with their teams to address workflow improvements. Teams that spoke up with pride flag requests have received/will receive these in the coming days to display in their space year round. Team Leaders have commitments to place MRs, order requests etc for tool replacement and/or additional tools as needed.
- Summer seasonal offerings. Thanks to all who shared feedback and observations regarding our current products (drinks, food, beans, merch), and for sharing your ideas and feedback via our Merch & Design Survey! Please keep sharing what you’re experiencing & hearing from customers about our products – we will continue to incorporate product feedback into future seasonal planning.
SCC Transportation Grant Now Open: Hey Coffee Geeks! In striving to be equitable, inclusive, and environmentally conscious, SCC offers a transportation grant
opportunity to a handful of team members each quarter. This grant is awarded based on need. Team members who receive this grant will receive a monthly reimbursement towards a bus pass, bike, etc. If your primary method of transportation to work is something other than a personal vehicle and you are interested in participating, please email teams@stonecreekcoffee. comto request an application. All current and previous recipients should reach out to Teams to request a new application to reapply for the upcoming quarter. We will be accepting applications Monday, July 3rd through the end of the day Monday, July 10th, 2023. Q3 grant recipients will be selected by the end of the day on Monday, July 17th.
July 19th Professional Development Opportunity: We are thrilled to share another SCC Professional Development workshop with our teams! On Wednesday, July 19th, SCC team members are eligible to participate in Building and Maintaining Professional Relationships. This class focuses on the value and impact of building authentic connections in a professional environment with an emphasis on communication strategies, goal alignment, and strategic partnerships in the workplace. Together, we’ll build up our toolkit with strategies for successful interactions with team members, team leaders, and other folks we’re likely to encounter on our professional path (such as prospective employers, would-be coworkers, and vendors). Part-Time and Full-Time team members are invited to use their Paid Professional Development Time to attend from 3-6pm in the Factory Meeting Room on Wednesday 7/19. Click here to sign up for our July Professional Development opportunity. See you there!
- October 21st MKE Barista League: The Barista League holds unique coffee competitions all over the world, and this fall they’re coming to Milwaukee! Interested team members can choose to compete (free – compete in pairs; competitors are limited so sign up early!), volunteer (eligible for paid volunteer time), or just attend the event (tickets available for purchase). While SCC is not formally involved in the event, we are a community of #CoffeeGeeks and wanted to share this info with you! For more info, as well as competitor applications, volunteer applications, and ticket pricing, check out their website.
Wins & Shout-outs:
- 7/3 – Matthew Wilkins
- 7/6 – Hailey Barsch
- 7/6 – William Thiemann
- 7/7 – Jenna Knapp
- 7/7 – Olivia O’Neill
- 7/11 – Margaret Bigler
- 7/11 – Bryan Bach
- 7/15 – Selina Domenech
- 7/21 – Meghan Gross
- 7/24 – Arcadia Schmid
- 7/29 – Olivia Aponte
- 7/30 – Amy Balestrieri
- Patricia Kovochich – 6 years!
- Brian Koznarek – 2 years!
- Bryan Kraft – 16 years!!!
- Andy Kubash – 2 years!
- Molly Persin – 2 years!
- Marie Redding – 2 years!
- Domenic Serena – 2 years!
- Mitch Stewart – 3 years!
- Karen Strange – 7 years!
- Margaret Tews – 4 years!
- Johnny Zei – 1 year!
Lauren Glomski – Delafield
Molly Gibbons – Delafield
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- July: Jul2023sccemp
- 40% Employee-Only Mobile App Coupon Code
- July: Jul2023sccemp
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (firstname.lastname@example.org) or use the button below to send a note anonymously.