CoCo Reflections from Garrett McGowan:
This Week’s CoCo: Speak Up
I uncomfortably shift my weight in the hospital recliner. My wife is in labor, but there has been no action for an hour and we have been advised to rest. Lauren has fallen asleep, and I am doing my best to match her. There is one problem: the recliner is broken. As I sit in my semi-bent, contorted position I think to myself, “There is no possible way that I’m going to complain about my comfort while my wife is in labor, right?” I decide to stay quiet, and by some miracle, I slip into sleep.
“Garrett, wake up!” I hear as I jolt to attention. The entire medical team has rushed into the room and the nurse has made it clear that it’s time to get up and help. I immediately bolt upright but the recliner is jammed, and all of my momentum is lost in the chair. I shift my weight back and forth like a beached whale as I begin grunting and sweating in desperation. I only sink further into the abyss – I am completely stuck. The medical team has stopped their critical care to observe in silence. My mother-in-law, now standing next to me, is hysterically laughing. Wanting to fill the wordless void, I drop a joke: “this is harder than labor.” Only my mother-in-law laughs. “GARRETT, GET UP,” Lauren urges. I sheepishly slither out of the chair and onto the floor, reborn into a world devoid of pride and dignity. Fortunately, I quickly recovered that pride and contributed to a smooth, unforgettable delivery.
The commitment to Speak Up is often uncomfortable because it requires disruption. While disruption may feel abrasive and selfish, it can lead to positive outcomes. The motivation to stay quiet and make the best of the given circumstances may feel noble, but often the unaddressed issues come to a head when it matters most, causing both disruption and distraction. Speaking up when necessary and being an advocate for oneself and for others is the best way to avoid getting stuck in the broken recliners of life.
Next Week’s CoCo: Speak to the Future, Not to the Past
The field that I work in (accounting) is deeply interested in the past. This is for valid reasons – it’s a profession guided by standards, historical precedents, and predictable cycles. There is a term for veering too far away from these established norms: ‘creative accounting.’ And there is a place that exists for creative accountants: prison. While necessary to a certain degree, the profession can admittedly veer too far into this historical reliance at times.
After my junior year of college, I landed an internship at a financial firm. During my first week on the job, I went out for drinks with some coworkers. During our conversation, I asked for some candid tips on how to succeed at the company. After some laughter and banter among the associates, I was told that it all came down to one important factor: “Sally.” I was visibly confused and they, in a good-natured manner, told me that I would “meet Sally” and understand soon enough.
It didn’t take me long to discover what they meant. It wasn’t a person at all but an acronym: “SALY – same as last year.” In other words, when in doubt, follow along with whatever was done in the past because there had to be some valid reason or rationale behind the decision. This practice was obviously frowned upon, but there was some fundamental truth to the joke.
Blindly following established procedures and traditions is not respecting history. In fact, it’s disregarding history: it’s repeating the same set of actions without examining the consequences. In many cases, the past is a crucial predictor of the future and can serve as a base for emerging best practices. But it is nothing more than that: an important data point. Speak to the Future, Not to the Past is a critical commitment because it is based on a respect of the past, it requires a true understanding of the current circumstances, and it results in a value-add statement of what needs to happen next. And success is only as certain as the next set of actions.
- Speak Up: This Core Commitment Hero comes from the Cafe Group – Special shout out goes to Eva, Will, and Austin from the FCT Cafe! They regularly Speak Up with ideas and feedback to help care for all our customers and coworkers. Our Factory Cafe leaders and team members are almost always testing new strategies and solutions based on Speak Ups from our Retail team and customers. Thanks, Eva and Factory team!
- Speak to the Future, Not to the Past: This Core Commitment Hero comes from the Cafe Group – Major thanks to Patrick, MCC for the West Cafes! Patrick engages in each challenge as an opportunity to learn and grow. Patrick works with a strong spirit of trust and collaboration with his leaders and teams, always speaking to the future and applying new learning to move forward. Thank you, PC!!
Join the Whitefish Bay Opening Team: We are so excited for the opportunity to Create Remarkable Care in a new Whitefish Bay Cafe & Kitchen, with a target opening date this summer! We are in the early stages of building a team of Baristas, Line Cooks, and Cafe & Kitchen Team Leaders. If you are interested in joining the Whitefish Bay opening team, either as a permanent transfer or a temporary transfer, reach out to email@example.com!
Cafe Coach Trainee – Retail Cafes: Cafe Coach Trainees study and learn how to become a Cafe Coach over 13 weeks, with a combination of paid training, cafe shifts, and leadership classes. They earn a base pay rate of $14/hour + tips, and work closely with a Lead and/or Master Coach throughout their training before being placed as a Cafe Coach. If you want to learn how to run a cafe, lead a team and you’re interested in building career-oriented skills, click here to apply!
- 6/22 TNT: Mark your calendars and plan to join us on June 22nd for our next Thursday Night Throwdown! This time around it is Jazz Night themed so come in some comfortable jazz club attire and be ready for a relaxing night of competition and fun! There will be two brackets, a beginner’s bracket, and an experienced bracket, food, and more! We’ll be giving away prizes for all competitive aspects of the TNT. All team members from all teams are invited. Please note that anyone who has been a barista for less than a year qualifies for the beginner’s bracket. Posters with QR codes will be making their way to cafes in the coming weeks! Please let your team leader know if you are hoping to attend so we can plan schedules accordingly. See you there!
- Master Barista Certification Program Relaunch: In our most recent NSL Workshop, we received feedback regarding the Master Barista Certification process. In response to this and additional feedback received, our Education Team took time over the past trimester to review and make updates to this curriculum in partnership with our Educators. We are thrilled to announce that as of today, Monday, May 22nd we will be resuming Master Barista Certifications! All updated Master Barista preparation materials can be found in your Paycor Learning Management System under Retail: Master Barista.
In honor of this certification celebrating the advancement of Scholar Baristas who are true Coffee Geeks and masterful in their craft, to be eligible for Master Barista Certification you must score at least Crushing It (3.0) in the Barista Craft Rubric’s Coffee Geekery section, as well as overall in both Barista Craft and Core Commitments respectively in your most recent Pay & Performance Review. Upon this remarkable achievement, please check in with your coach regarding your interest so that they can reach out with a recommendation on your behalf to firstname.lastname@example.org to begin scheduling you for our 200 level classes!Additional test updates include a more robust set of learning materials with a mix of articles and helpful videos, coffee tasting components, and advanced beverage quality elements.If you previously reached out to either Teams & People or our Education Team expressing interest in pursuing Master Barista Certification, please expect a follow up by the end of the week on Friday, May 26th.If you are interested in or curious about pursuing Master Barista Certification, reach out to your Cafe Coach to review your most recent Pay & Performance Review Rubrics together to map next steps. If you are eligible, your Team Leader will reach out to email@example.com with a note regarding your interest and eligibility.A document detailing the updated requirements can be found in Paycor’s Learning Management System under Retail: Master Barista > “Master Barista – How Do I Get Certified?” As always, if you have any questions, please do not hesitate to reach out to firstname.lastname@example.org
- Employee Referral Bonus Reminder: If you have people in your life who you think would enjoy working for Stone Creek Coffee, we encourage you to invite them to apply! Our busiest time of year for hiring is approaching and the Employee Care team would be thrilled to have the opportunity to discuss opportunities to join our team with folks you know. If you refer a friend to apply and they let us know in their application, once they hit their 3 month anniversary if they’re in good standing you’ll get a $250 bonus check sent your way! See Section 4 of the Employee Handbook for more details.
Wins & Shout-outs:
If you’d like to recognize or celebrate a teammate, we would love to hear about it! By clicking here, you can fill out a form to nominate a hero and choose how you would like them to be celebrated.
- 5/24 – Celeste Bayer
- 6/1 – Ava Charpentier
- 6/2 – Marie Redding
- 6/2 – Tyler Retlich
- 6/4 – Kristen Tetzmann
- 6/6 – Hailee Wallner
- 6/10 – Keegan Kasten
- 6/11 – Kensington Naze
- 6/14 – Gretta Zellmer
- 6/16 – Jocelyn Marin
- 6/16 – Alex Plyer
- 6/19 – Aneline Garvey
- 6/25 – Rachel Shea
- 6/26 – Litzel Saavedra
- Hailey Barsch – 12 years!
- Adelie Content – 2 years!
- Noah Culbreth – 3 years!
- Meghan Gross – 4 years!
- Joelle Kenyon – 2 years!
- Sarah McGoveran – 2 years!
- Melissa Perez – 8 years!
- Kaylee Pikula – 2 years!
- Mara Rugen – 1 year!
- Jes Rutherford – 4 years!
- Joseph Steiner – 5 years!
- Jay Sumler – 1 year!
- Beth Miller – Oconomowoc
- Josephine Bieker – Baker
- Bryan Bach – Harwood
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- May: May2023sccemp
- June: Jun2023sccemp
- 40% Employee-Only Mobile App Coupon Code
- May: May2023sccemp
- June: Jun2023sccemp
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (email@example.com) or use the button below to send a note anonymously.