CoCo ReflectionS from Garrett McGowan:
This Week’s CoCo: Think Hard
Before Stone Creek, I worked as a tax consultant at an international professional services firm (if you are still awake, I commend you). Like many accounting/legal firms, the company highly valued employees that ‘worked hard.’ In fact, this value was quantifiable: success was measured by hitting a minimum number of billable hours weekly. During my time at the company, there was a rising coworker that seemed to embody this ethic: he was always online and he recorded staggering billable hours. It wasn’t until much later that the higher-ups discovered (1) he installed software on his company laptop to make it appear like he was always online and (2) his billable hours were grossly inflated. While it ultimately failed, my coworker recognized an imperfect value system and sought to ‘hack’ it for personal gain. But that’s the beauty of ‘Think Hard’ – it is, in and of itself, an invitation to ‘hack‘ the status quo. Can you save time by tweaking a process? Great! Can you produce more with less effort? Go for it! As long as the appropriate communication is made and the quality/integrity of the deliverable remains consistent, “Think Hard” is an invitation to discard performative success in favor of results-based success.
Next Week’s CoCo: Clean The Corners
It’s December 2013, sometime after midnight, and I am sitting inside my car stress-eating Mcdonalds. I am midway through finals week at my university and I am completely exhausted. The local classical station is playing over my car speakers – pairing high and low culture in my thirty minute escape (up to the reader to decide which is high & low). As I pull up to my apartment, I look at the bag of trash on the empty passenger seat and then shift my gaze to the dumpster approximately 50 yards away. The distance is immense, and my willpower is weak. I decide to leave the bag of trash in the car as I head straight to my bed. I think to myself: “I’ll take care of that next time I’m in the car.” The issue: I am not in the car for the next month as it bakes in the California sun. The result is beyond comprehension. Despite every effort to mitigate the problem, my car reeks for an entire year. An entire year of going on dates, carpooling to educational events, and driving to internship/job interviews all while smelling like the Hamburglar. “Clean the Corners” is a commitment that requires steadfast discipline to the low effort, often overlooked tasks that we face in our roles. But the outcomes aren’t vapid or purely cosmetic. Neglect accumulates and lingers in ways we can’t always predict. A commitment to cleaning the corners in 2013 would have entailed a 30 second walk to a dumpster and it would have prevented a year’s worth of stench.
- Think Hard: This Core Commitment Hero comes from the Tosa Bluemound team – Silken Bayer! Silken did some brainstorming a few weeks ago when we were having some issues with spro which resulted in a recall. She dedicated herself to reaching out to other locations as well to gather as much feedback as possible and to #speakup about what was going on. The level of detail and care in her work is unmatched in her ability to catch things that may not always be visible to others. Awesome job Silken! #speakup #thinkhard
- Clean The Corners: This Core Commitment Hero comes from the Oconomowoc team – Makayla Drutowski! She continues to Never Stop Learning here at SCC and never fails to amaze me with her knowledge and vigor to learn and grow. Whether that be going back to school, taking on factory tours, or stepping up and becoming a Traveling barista! She is always working for the good of the team and individuals around her!
Join the Whitefish Bay Opening Team: We are so excited for the opportunity to Create Remarkable Care in a new Whitefish Bay Cafe & Kitchen, with a target opening date this summer! We are in the early stages of building a team of Baristas, Line Cooks, and Cafe & Kitchen Team Leaders. If you are interested in joining the Whitefish Bay opening team, either as a permanent transfer or a temporary transfer, reach out to email@example.com!
SCC Transportation Grant: Hey Coffee Geeks! In striving to be equitable, inclusive, and environmentally conscious, SCC offers a transportation grant opportunity to a handful of team members each quarter. This grant is awarded based on need. Team members who receive this grant will receive a monthly reimbursement towards a bus pass, bike, etc. If your primary method of transportation to work is something other than a personal vehicle and you are interested in participating, please email firstname.lastname@example.org to request an application. All current and previous recipients should reach out to Teams to request a new application to reapply for the upcoming quarter. We will be accepting applications through the end of the day TODAY Monday, April 10, 2023. Q2 grant recipients will be selected by the end of the day on Monday, April 17th. Please see the 2023 Employee Handbook for additional details.
4/11 Composting Program: As discussed in our February workshops and team meetings over the last month, SCC is expanding our composting program to 5 additional cafes this week! We are excited to partner with Compost Crusader in order to advance our B-Corp sustainability goals. This program allows us to divert compostable materials from landfills, offset carbon emissions and benefit our environment in several ways! SCC Glendale, Shorewood, Downer Cafe & Kitchen, Factory, Tosa Blue & Harwood have received training materials and an infographic guide to composting. We are hopeful that we’ll be able to further expand our composting program to Lake Country cafes in the near future. Composting resources and a video from Compost Crusader has been added to our Paycor Learning for all team members to access on-demand. #NSL!
Cafe Coach Trainee – Retail Cafes: Cafe Coach Trainees study and learn how to become a Cafe Coach over 13 weeks, with a combination of paid training, cafe shifts, and leadership classes. They earn a base pay rate of $14/hour + tips, and work closely with a Lead and/or Master Coach throughout their training before being placed as a Cafe Coach. If you want to learn how to run a cafe, lead a team and you’re interested in building career-oriented skills, click here to apply!
NSL Workshop & Volunteer Think Tank Update: Thank you again to each of our teams for their participation in our recent NSL Workshops! As a result of this time together, we were able to begin working to resolve a few items that were impacting several teams including oat milk defects and reviewing our current in-cafe tea range server.We learned that the oat milk challenges our teams were experiencing were due to temperature variation in transit that was causing oat milk cartons to freeze and thaw, impacting the structural integrity of the product. This has since been resolved thanks to the partnership of our MCCs, Karen Strange and Bryan Kraft! We are currently product testing a new tea range server at our Factory Cafe – the new range server has been performing well, and Cafes can expect communication and instructions about soft-launching these products in May.Teams & People has also completed a review of our Volunteer Time Think Tank reflections based on each session’s thoughtful participation. Teams & People is working to enrich some of our team member training materials surrounding SCC employee benefits and is also working to put together a resource list for team members including local volunteer contact points. We anticipate this work will be wrapped up prior to the conclusion of Quarter 2.A number of other commitments were taken and are in progress. Please expect a follow-up over the course of Q2 from Teams & People or another member of one of our many remarkable teams at Stone Creek Coffee with an update on your speak up. As always, if you have a question or are curious about the status of something you spoke up about in our workshops, please don’t hesitate to reach out to Teams & People at email@example.com.
- March Employee Council Feedback & Follow-Up: Every other month Eric, our Managing Director, meets with the Employee Council which includes a representative from each area of the company to learn what is going well and what may need work in our spaces. This feedback is then reviewed and corresponding commitments are made. As a result of this work in March, we were able to begin looking into and addressing some site-specific requests. If you have any hot or not items you would like to share outside of NSL Workshops, please do not hesitate to connect with your team’s Employee Council
representative, share with your team leader, or reach out to firstname.lastname@example.org.
Old smaller squeeze bottles are preferred to new larger ones: We are currently testing a few smaller squeeze bottles to see if this brand is more suitable for our cafes. Meanwhile, team leaders can place orders for squeeze bottle replacements as needed.
Request for Ube syrup to join the year-round roster: We did an audit of the sales and have decided not to bring Ube on year-round at this time. That said, while Ube is not currently performing at a high enough level to warrant keeping it around permanently, we will certainly plan to bring it back for another ride next winter.
Syrup audit request to reduce the quantity of offerings: After updating our menu offerings last year, we don’t currently have plans to reduce our line-up. We will, however, continue to cycle out underperforming syrups in favor of more relevant innovative options.
Wins & Shout-outs:
If you’d like to recognize or celebrate a teammate, we would love to hear about it! By clicking here, you can fill out a form to nominate a hero and choose how you would like them to be celebrated.
- 4/10 – Rachel Perik
- 4/12 – Chris Chapman
- 4/12 – Michal Franson
- 4/12 – Avianna Holmes
- 4/12 – Joshua James
- 4/17 – Margaret Tews
- 4/17 – Bree Bertz
- 4/21 – Riley Isaac
- 4/21 – Jordan King
- 4/25 – Eva Hagen
- 4/27 – Jenai Ellner
- 4/27 – Garrett McGowan
- 4/29 – Monica Brown
- 4/29 – Austin Grandlich
- 4/30 – Aaron Johnson
- 4/30 – Bryan Kraft
- 4/30 – Michelle Lunak
- Madeline Conway – 4 years!
- Annaliese Frailey – 5 years!
- Michael Marchant – 5 years!
- Anthony Moroder – 2 years!
- Dan Olsen – 1 year!
- Matthew Wilkins – 1 year!
- Joshua Matthews – Baker
- Kip Principe – Baker
- Emily Schrock – Delafield
- Josh Speer – Harwood (Welcome back!)
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- April: Apr2023sccemp
- 40% Employee-Only Mobile App Coupon Code
- April: Apr2023sccemp
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (email@example.com) or use the button below to send a note anonymously.