CoCo Reflections from Madisen Debord:
This Week’s CoCo: Keep Your Commitments
Keeping commitments has always been something that I value very highly. Since I was young, I’ve led a busy lifestyle. I was always the kid who played multiple sports at a time and tried everything. High school and college were no different for me. I packed my schedule from morning until night with church events, sports, theatre, dance, etc. Keeping my commitments became ever present in my world as I juggled a full schedule. The less obvious part of this core commitment is something I’ve developed more and more as I’ve matured–learning what to do when I can’t keep a commitment or knowing when to say no to taking on more commitments. This has become equally important to me as keeping my commitments. As people, we have to be realistic about our capacity, and hone in on what our personal priorities are. This is where my journey in keeping my commitments is headed.
Next Week’s CoCo: Think Hard
In addition to cafe coaching, I work at a high school theatre. One of my roles there is stage managing. As a stage manager, you are responsible for problem solving, usually on the fly. Anything can go wrong in live theatre, and stage managers are the ones responsible for keeping the show going. I’ve had countless times where things have gone wrong during a performance. I’ve had screws fall onstage with a cast entirely on roller skates–talk about a trip hazard! My comm system, which is how I communicate with backstage, has shut itself off at 5min to the show starting, props have been broken, costumes ripped, you name it. In these instances, I’ve learned to stay calm and think hard for a solution. There’s always a solution, and usually the audience is none the wiser. Coaching is like that too. We think hard to find solutions, and in turn we’ve improved our cafes to positively impact our customers.
- Keep Your Commitments: This Core Commitment Hero comes from Wauwatosa Bluemound – Silken! Silken is an example of a remarkable commitment keeper across multiple teams. She communicates clearly with team leaders and takes on additional commitments when she is able to. Great job Silken!
- Think Hard: This Core Commitment Hero comes from the Oconomowoc Team – Makayla! Whenever I think of someone who really thinks hard about the work they do in our space, I think of Makayla! They are always on top of their workspace, constantly re-stocking and wiping down their bar space, and always giving thoughtful responses to customers and is quick on their feet. Makayla also thinks hard in her work by planning ahead for the day and game planning what can be done in the quieter moments in the cafe. They absolutely crush this COCO!
- SCC Transportation Grant: Hey Coffee Geeks! In striving to be equitable, inclusive, and environmentally conscious, SCC offers a transportation grant
opportunity to a handful of team members each quarter. This grant is awarded based on need. Team members who receive this grant will receive a monthly reimbursement towards a bus pass, bike, etc. If your primary method of transportation to work is something other than a personal vehicle and you are interested in participating, please email teams@stonecreekcoffee. com to request an application. All current and previous recipients should reach out to Teams to request a new application to reapply for the upcoming quarter. We will be accepting applications through the end of the day on Monday, Monday, January 9, 2022. Q1 grant recipients will be selected by the end of the day on Monday, January 16th. Please see the Employee Handbook for additional details or reach out to Teams & People; email@example.com
- Employee Council Feedback & Follow Up: Every other month Eric, our Managing Director, meets with the Employee Council which includes a representative from each area of the company to learn what is going well and what may need work in our spaces. This feedback is then reviewed and corresponding commitments are made. As a result of this work in November, we were able to address a number of work areas including some site specific equipment fixes and more which can be found below. If you have any hot or not items you would like to share outside of NSL Workshops, please do not hesitate to connect with your team’s Employee Council
representative or reach out to firstname.lastname@example.org.
- Send Cafes longer grabber for COD coffee name changes.
- Production reached out to all cafes to facilitate sending a new grabber to those that needed one.
- Can we have the Lavender London Fog button re-added?
- A button for the Lavender London Fog was re-added to Square and a note was sent to cafes via the Weekly Ops Recap.
- Can we limit the amount of Coffee Boxes that can be ordered on the app?
- Karen reviewed data with Master Coaches for coffee box ordering via the app and upon further review, the typical amount of coffee boxes ordered via the app does not exceed cafe capacity. Moving forward, cafe teams that receive 5+ coffee box orders at a time should call the customer to facilitate either having their order transferred to the Factory Cafe for order completion or connect the customer with our Customer Care team for support.
- Fruit fly issues reported in a few departments.
- Fruit fly issues have been assessed by team leaders alongside our Tech Team and with the support of some deep cleaning, this has been resolved.
- Request for smaller whisks for mixing matcha and recipe review to determine whether or not to use vanilla.
- All cafes received a small whisk for mixing matcha. We plan to do some testing and review of our matcha recipe and will determine next steps following this review.
- Request to add a note to the Handbook regarding respecting and using coworker pronouns as requested.
- Addressing a coworker appropriately and using their pronouns is part of our 2023 Handbook and can be found in our Workplace Safety, Harassment and Bullying policy section.
- Is there a sticker that will work for the larger sip lid hole and for hot drinks?
- We reviewed product availability for a sticker to cover the sip lid hole that would work for one or both of our lid types. It was determined that there is not a drink lid sticker large enough to cover the sip lid hole that can be sourced from our suppliers.
- Request for updated Bakery Training Manual.
- The Bakery’s primary focus is Food Safety and completion of our Food Safety Manual Updates for 2023. However, this the Bakery Training Manual update is in progress and our goal is to complete this work by February 2023. Steps that have been taken in the training manual include fully built Baker roles for Bakers 1-5. These are currently in use for new team members. Old SOPs such as the Bake-off SOP are also in use for training as they are still useful for the purpose of having written instructions for roles 6 – 8. Lastly, the role tasks have been built in great detail and now clearly delineate all team members’ roles.
- New knockbox requests for cafes.
- These are available for Cafe Coaches to order in LIVE. Bryan and Joshua are working to source new bottomless knockbox options.
- Syrup bottles are leaky. Can these be replaced with a new bottle option?
- We now have a stock of little itty bitty baby brushes that can be ordered to clean these out so hopefully there is less wear and tear. At this time we have not found other easy to use alternatives that are not plastic.
- Send Cafes longer grabber for COD coffee name changes.
Wins & Shout-outs:
- 1/15 – Parker Hempel
- 1/16 – Brian Koznarek
- 1/16 – Hannah Galloway
- Jocelyn Marin – 1 Year!
- Danielle Svehlek – 3 Years!
- Austin Grandlich – Factory
- Nicole Nettell – Delafield
- Parker Hempel – Glendale
- Izzie Kamil – Bakery
Employee Discount Codes:
Please don’t share these with non-employees
- 20% Employee-Only Website Coupon Code
- January: Jan23sccemp
- 40% Employee-Only Mobile App Coupon Code
- January: Jan23sccemp
Ways to Speak Up:
Do you want to speak up about ideas, thoughts, and more? Send an email to Teams & People (email@example.com) or use the button below to send a note anonymously.