Over the past week, we’ve been busy reviewing all of the reopen surveys completed by both customers (363 responses) and employees (124 responses). Thank you to those that filled out these surveys. We appreciate the time you took to share your thoughts and concerns with us. The responses were incredibly helpful and created an invaluable tool to help guide our next steps regarding the reopening of our cafes in accordance with Wisconsin’s Badger Bounce Back.
We’ve been working to set a plan where we could resume service at our cafes while taking appropriate steps to protect the health and well-being of our team and guests. We are now beginning a phased reopening of our cafes for mobile order and pick-up only. The reopening of our Downer Ave Cafe kicks off this plan. All drink and bean orders and payments will flow through our new Stone Creek Coffee Mobile Order app (or at order.stonecreekcoffee.com), and will be placed on a “To-Go” basis for pick-up at our Downer Ave walkup window. We plan to reopen more cafes soon, and will be posting actively on social media as we take those steps.
Unfortunately, we weren’t able to integrate our cafe gift cards with our mobile platform for this phase of our reopen. If you could be patient with our baristas, we will be able to accept them again when we invite customers back into our cafes.
We will be working this week to train our teams starting with this first cafe. Our top priority in resuming service is ensuring the safety of our employees and guests. We’d like to share with you some of the measures that we are taking during our phased reopen: In addition to providing washable face masks to all staff to be worn, team members will also have their temperature taken at the start of each shift. We will be working on installing plexi-glass barriers between baristas and customers for when we begin allowing customers back into our cafes again. Additionally, we have a scheduled process for sanitizing the handoff stations frequently throughout the day. We take the health and safety of our staff and customers very seriously, and these are just some of the steps we are taking to make everyone feel comfortable during these uncertain times.
For now, please come see us at the Downer Ave Cafe walk-up window. Simply download the app on the App Store or on Google Play or go to order.stonecreekcoffee.com. It’s finally time to get you that latte or cold brew you’ve been missing. From all of us at Stone Creek Coffee, we thank you for the support we’ve received while our cafes have been closed. We look forward to being able to see you again.NOW OPEN -- GET THE APP